The contract concluded on the basis of this document is not filed (it is not accessible afterwards, the conclusion of the contract is evidenced by the order data), it is concluded in electronic form only, it is not a written contract, it is written in Hungarian, it does not refer to a code of conduct. In case of any questions regarding the operation of the webshop, the ordering and delivery process, we are at your disposal at the contact details provided.

These GTC apply to the legal relations on the Service Provider’s website (https://imme.hu/en) and its subdomains. These GTC are permanently available (and can be downloaded and printed at any time) from the following website: https://imme.hu/en/gtc.

Definitions:

User: any natural or legal person or entity that uses the services of the Service Provider, concludes a contract with the Service Provider.

Consumer: a User who is a natural person acting outside the scope of his/her profession, self-employment or business activity.

Business: a person acting within the scope of his/her profession, self-employment or business activity.

Service Provider: A natural or legal person or unincorporated organisation providing an information society service, who provides a service to the User, who concludes a contract with the User.

1. PROVIDER DETAILS:

The name of the service provider is Imperium Machinae Kft.
Imperia Machina Machines Machines Ltd. is based in 2310 Szigetszentmiklós, Ősz utca 14.
Contact details of the service provider, regularly used e-mail address for contacting customers: imperium@imme.hu
Company registration number/registration number of the provider: 13-09-196044
Tax number of the provider: 26558819-2-13
Language of the contract: English
Name, address, e-mail address of the hosting provider:
Tárhely.Eu Szolgáltató Kft., https://tarhely.eu/, 1538 Budapest, Pf.: 510., +36 1 789-2-789, support@tarhely.eu

2. BASIC PROVISIONS:

2.1. The mandatory provisions of the relevant legislation shall apply to the parties without any specific stipulation.

2.2 These GTC shall enter into force on 16 March 2021 and shall remain in force until revoked. The Service Provider shall be entitled to unilaterally amend the GTC (circumstances giving rise to amendment: change in legislation, business interest, changes in the company). The Service Provider shall publish the amendments on the website and notify registered/previously registered Users of the changes by e-mail, on the basis of which the User shall be entitled to withdraw from or terminate the contract. The modifications do not affect previously concluded contracts, i.e. the modification has no retroactive effect.2.3 The Service Provider reserves all rights in and to the website, any part of the website and the content displayed thereon, and the distribution of the website. You may not download, electronically store, process or sell the content of the website or any part thereof without the written consent of the Provider.

3. REGISTRATION/PURCHASE

3.1. In the event of false data or data that can be linked to another person provided during the purchase/registration, the resulting electronic contract shall be null and void. The Service Provider excludes its liability if the User uses its services in the name of another person, using the data of another person.

3.2. However, the Service Provider informs the Users that, after consultation and clear identification with the User, it may correct the incorrectly entered data in the order, so that billing and delivery are not hindered.

3.3 The Service Provider shall not be liable for any damages resulting from the User forgetting his password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider (if there is a registration on the site).

4. RANGE OF PRODUCTS AND SERVICES AVAILABLE FOR PURCHASE AND PRICES

4.1 The products displayed can be ordered online (in some cases by telephone) from the online shop. The prices displayed for the Products are in HUF, gross prices (i.e. they include the statutory VAT of 27% or, if the Service Provider invoices VAT-free, the prices are the amounts payable), but do not include charges for delivery and payment. Separate packaging costs – will not be charged, unless the User requests decorative or other special packaging.

4.2.    In the webshop, the Service Provider displays the product in detail, its description, and photos of the products (if possible). The images displayed on the product data sheet may differ from the real ones and may be used as illustrations.

4.3.    This promotional price will be introduced, the Service Provider will fully inform Users about the promotion and its exact date.

4.4.   Despite all the care taken by the Service Provider, an incorrect price is displayed on the Webshop, especially with regard to the apparently incorrect, e.g. for a price of “0” HUF or “1” HUF that is different from the well-known, generally accepted or estimated price of the product, or which may appear due to a system error, then the Service Provider is not obliged to confirm the order at the incorrect price, but has the option to return the offer and offer the correct one price confirmation, the User may abandon his purchase intention. According to domestic jurisprudence, a significant deviation is a deviation of at least 50% from the given product or market value, either positively or negatively. However, we inform the Users that the concept of conspicuous value disproportion (§ 6:98 of the Civil Code) is not defined by law.

4.5.    In the case of an incorrect price to the extent described in point 4.4, there is a striking disparity in value between the real and indicated price of the product, which even an average consumer needs to notice immediately. Based on Act V of 2013 on the Civil Code (Ptk.), the contract is created by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract from which rights and obligations arise.

5. ORDER PROCESS

5.1.    After registration, the user logs into the webshop/or can start shopping without registration.

5.2.    The user sets the desired product, product properties and quantity.

5.3.    The user places the selected products in the basket. The user can view the contents of the basket at any time by clicking on the “basket” icon.

5.4.    If you don’t want to buy an additional product, check the quantity of the product you want to buy. You can delete the contents of the basket by clicking the “delete – X” icon. To finalize the quantity, the User clicks on the “update cart” icon.

5.5.    The user enters the delivery address and then the delivery/payment method, the types of which are as follows:

5.5.1.    Payment methods:

Personal collection: In cash upon collection at the Service Provider’s business premises or at another location designated by the Service Provider: In the event of choosing to pay upon receipt of the goods, the User shall pay the purchase price of the product in cash or by bank card at the Service Provider’s business premises or at another location designated by the Service Provider.

Payment by cash on delivery: If the ordered product is delivered by courier service or to a parcel point, it is possible for the User to pay the total amount of the order to the courier or at the parcel point in cash or by bank card when receiving the ordered product(s).

Online by bank card: The User has the option to pay the total value of the order online by bank card through the secure payment system of the financial service provider used by the Service Provider.

Bank card payment with SimplePay:

Online bank card payments are made through the SimplePay system. The bank card data will not reach the merchant.

5.5.2.    Shipping cost (gross amounts):

5.11.    The user will receive a confirmation by e-mail after sending the order. If this confirmation is not received by the User within the expected deadline depending on the nature of the service, but no later than 48 hours after the User’s order has been sent, the User shall be released from the binding offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation is not received in time because the User entered the wrong e-mail address during registration, or because the storage space belonging to the account is full, he cannot receive messages.

5.12.    The user acknowledges that the confirmation described in the previous point is only an automatic confirmation and does not create a contract. The contract is created when the Service Provider notifies the User in a new e-mail about the details of the order and its expected fulfillment after the automatic confirmation mentioned in the previous point.

6. PROCESSING AND FULFILLMENT OF ORDERS

6.1.    Orders are processed during business hours. It is also possible to place the order outside of the times marked as processing the order, if it is done after the end of working hours, it will be processed the following day. The service provider’s customer service will always confirm electronically when it can fulfill your order.

6.2.    General deadline, within 1-5 working days from the conclusion of the contract.

6.3.    Based on the sales contract, the Service Provider is obliged to transfer the ownership of the item, and the User is obliged to pay the purchase price and take delivery of the item. The User can modify or cancel his order until the seller hands it over to the shipping company, but after that the User acknowledges that he can only assert his intention to modify or cancel by exercising his right of withdrawal.

6.4.    If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by him takes possession of the item. The risk of damage is transferred to the buyer upon handing over to the carrier, if the carrier was commissioned by the buyer, provided that the carrier was not recommended by the seller.

6.5.    If the seller is a business and the buyer is a consumer, unless otherwise agreed by the parties, the seller (according to these GTC: Service Provider) is obliged to make the item available to the buyer (User) without delay, but no later than thirty days after the conclusion of the contract.

6.6.    In case of delay by the Service Provider, the User is entitled to set an additional deadline. If the seller does not perform within the additional deadline, the buyer is entitled to withdraw from the contract.

6.7.    The User is entitled to withdraw from the contract without setting an additional deadline if
a) the Service Provider refused to perform the contract; obsession
b) according to the agreement of the parties or due to the recognizable purpose of the service, the contract should have been performed at the specified performance time – and not at any other time.

6.8.    If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User immediately and refund the amount paid by the User without delay.

6.9.    The Service Provider draws the attention of the Users to the fact that if the User does not take delivery of the ordered products fulfilled in accordance with the contract (regardless of the payment method), he commits a breach of contract. The Civil Code (Section 6:142), whoever causes damage to the other party by breaching the contract, is obliged to compensate it. You are exempted from liability if you prove that the breach of contract was caused by a circumstance beyond your control that was unforeseeable at the time of the conclusion of the contract, and that you could not have been expected to avoid the circumstance or remedy the damage. In the name of compensation, the damage caused in the subject of the service must be reimbursed. In the event of a willful breach of contract, the Service Provider must be reimbursed in full.

This means that the Service Provider – if the Consumer does not indicate his intention to cancel – will also enforce against the Users the damage caused due to the purchase and storage of the products and the shipping costs (round trip).

The Service Provider draws the attention of the Users to the fact that in order to enforce our legal demands arising in this way, it uses the help of its lawyers, so the payment of other (legal) costs arising from the breach of contract (including the fees of the payment order procedure) is also borne by the User.

7. RIGHT OF WITHDRAWAL

7.1.    Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Pursuant to the regulation of the Government Decree, the Consumer may withdraw from the contract without giving reasons within 14 days of receiving the ordered product, and may return the ordered product. If the company does not comply with this information, the 14-day withdrawal period will be extended by twelve months. If the Service Provider provides the information after the expiration of 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the deadline for withdrawal is 14 days from the date of communication of this information.

7.2.    The Consumer can exercise his right of withdrawal with a clear declaration to this effect, or by the 45/2014. (II.26.) by means of a declaration model specified in Annex 2 of the Government Decree.

7.3.    The period open for exercising the right of withdrawal expires 14 days after the day on which the Consumer, or a third party indicated by him, other than the carrier, receives the product.

7.4.    The consumer can also exercise his right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product.

7.5.    The cost of returning the product must be borne by the Consumer, the company did not undertake to bear this cost.

7.6.    In the case of exercising the right of withdrawal, the Consumer will not be charged any costs other than the cost of returning the product.

7.7.    The Consumer is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced on the basis of the Consumer’s instructions or at his express request, or in the case of a product that was clearly tailored to the consumer.

7.8.    The Consumer may also not exercise his right of withdrawal

a.    in the case of a contract for the provision of services, after the completion of the service as a whole, if the company began the performance with the express, prior consent of the Consumer, and the consumer acknowledged that he loses his right of termination after the completion of the service as a whole;
b.    with regard to a product or service whose price or fee depends on the possible fluctuation of the money market, which cannot be influenced by the company, even during the deadline for exercising the right of withdrawal;
c.    regarding a perishable product or a product that retains its quality for a short time;
d.    with regard to a product with closed packaging that cannot be returned after being opened after delivery for reasons of health protection or hygiene;
e.    with regard to a product which, due to its nature, is inseparably mixed with another product after delivery;f.    with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a way that the company cannot influence, and the price of which was agreed upon by the parties when concluding the sales contract, however, the contract will only be fulfilled after the thirtieth day from the conclusion of the contract;
g.    in the case of a business contract in which the business visits the consumer at the express request of the Consumer in order to carry out urgent repair or maintenance work;
h.    with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the Consumer has opened the packaging after the transfer;
i.    with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
j.    in the case of contracts concluded at a public auction;
k.    with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;

l.    with regard to the digital data content provided on a non-material data carrier, if the business has started performance with the express, prior consent of the Consumer, and the Consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal after the start of performance.

7.9.    Following the receipt of the cancellation statement, the Service Provider shall refund the amount paid to the Consumer, including the delivery fee, without delay, but no later than within 14 days of becoming aware of the cancellation, in accordance with the above legislation.

7.10.    During the refund, we use the same payment method as the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.

7.11.    The consumer is obliged to return the goods without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider, or deliver them to the Service Provider’s address.

7.12.    In the case of written cancellation, the consumer must send the cancellation statement within 14 days.

7.13.    The consumer complies with the deadline if he returns or hands over the product(s) before the end of the 14-day period. The return is deemed completed within the deadline if the consumer sends the product before the deadline.

7.14.    The consumer bears only the direct cost of returning the product.

7.15.    The Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider.

7.16.    The Service Provider may withhold the refund until the goods(s) have been returned, or the Consumer has not provided proof that they have been returned: the earlier of the two dates shall be taken into account.

7.17.    If the Consumer wishes to exercise his right of withdrawal, he can indicate this in writing (either using the attached data sheet), by telephone, or even in person at one of the Service Provider’s contacts. In the case of a written notification by post, we take into account the time it was sent to the post, and in the case of a telephone notification, the time it was sent by telephone. You can return the ordered product to the Consumer Service Provider by post or using a courier service.

7.18.    The consumer is only responsible for depreciation resulting from use exceeding the use necessary to determine the nature, properties and operation of the product.

7.19.    45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Government decree is available here.

7.20.    Directive 2011/83/EU of the European Parliament and of the Council is available here

7.21.    The consumer can also contact the Service Provider with other complaints at the contact information provided in these Terms and Conditions.

7.22.    The right of withdrawal applies only to Users who qualify as consumers according to the Civil Code.

7.23.    The right of withdrawal does not belong to the company, i.e. a person who is involved in his profession, independent occupation or business activity.

7.24.    The procedure for exercising the right of withdrawal:

7.24.1.    If the Consumer wishes to use the right of withdrawal, he must indicate his intention to withdraw via the contact details of the Service Provider.

7.24.2.    The consumer exercises his right of withdrawal within the deadline if he sends his withdrawal statement before the end of the 14th day from the receipt of the product. In case of cancellation in writing, it is enough to send the cancellation statement within 14 days. In the case of notification by post, the date of mailing is taken into account, in the case of notification via email or fax, the time of sending the email or fax is taken into account.

7.24.3.    In case of cancellation, the Consumer is obliged to return the ordered product to the address of the Service Provider without delay, but at the latest within 14 days from the date of notification of cancellation. The deadline is considered met if you send the product before the 14-day deadline (so it does not have to arrive within 14 days). The customer bears the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal.

7.24.4.    However, the Service Provider is not obliged to reimburse the Consumer for the additional costs resulting from the choice of a delivery method other than the cheapest standard delivery method offered by the Service Provider. The Consumer also exercises his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.7.24.5.    When buying and selling several products, if the individual products are delivered at different times, the customer may exercise the right of withdrawal within 14 days of receiving the last delivered product or product consisting of several items or pieces.

8. Warranty

Defective performance

The obligee performs incorrectly if, at the time of performance, the service does not meet the quality requirements established in the contract or legislation. The obligee does not perform incorrectly if the right holder knew of the error at the time of the conclusion of the contract, or should have known of the error at the time of the conclusion of the contract.

In the contract between the consumer and the company, the stipulation that deviates from the provisions of this chapter on accessory warranty and guarantee to the disadvantage of the consumer is void.

User who is considered a business: a person who acts in the scope of his profession, independent occupation or business activity.

Accessories warranty

8.1.    In what cases can the User exercise his accessory warranty right?

In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.

8.2.    What rights does the User have based on his accessory warranty claim?

The User may – at his or her choice – make use of the following accessory warranty claims: he or she may request repair or replacement, unless the fulfillment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of another demand. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation, or the User can repair the defect at the company’s expense, or have it repaired by someone else, or – as a last resort – withdraw from the contract. You can switch from your chosen accessory warranty right to another one, but the cost of the switch is borne by the User, unless it was justified or the company gave a reason for it.

8.3.    What is the time limit for the User to assert his accessory warranty claim?

The User (if he is classified as a Consumer) is obliged to report the error immediately after its discovery, but no later than within two months of the discovery of the error. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year statute of limitations (1 year in the case of a business and a used product) from the completion of the contract.

8.4.    Who can you enforce your accessory warranty claim against?

The User can enforce his accessories warranty claim against the Service Provider.

8.5.    What other conditions are there for asserting your accessory warranty rights (if the User is considered a Consumer)?

Within six months from the date of delivery, there is no other condition for validating the accessory warranty claim beyond the notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after six months have passed since the performance, the User is obliged to prove that the error recognized by the User was already present at the time of performance.

Product warranty

8.6.    In what cases can the Consumer exercise his product warranty right?

In the event of a defect in a movable object (product), the Consumer may – at his or her choice – enforce a warranty claim for accessories or a product warranty.

8.7.    What rights does the consumer have based on his product warranty claim?

As a product warranty claim, the Consumer can only request the repair or replacement of the defective product.

8.8.    In which case is the product considered defective?

The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.

8.9.    In what time frame can the Consumer assert her/his product warranty claim?

The Consumer can assert his product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.

8.10.    Against whom and under what other conditions can you enforce your product warranty claim?

You may only exercise your product warranty claim against the manufacturer or distributor of the movable item. The Consumer must prove the defect of the product in the event of a product warranty claim.

8.11.    In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
– the product was not manufactured or marketed as part of its business activities, or
– the defect was not recognizable according to the state of science and technology at the time of placing it on the market or
– the defect of the product results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for exemption.
Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, in parallel with each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.

8.12. The service provider is not liable for damages caused by incorrect or negligent handling after the transfer of the risk of damage, excessive use, impacts other than those specified, or other non-intended use of the products.

9 PROCEDURE IN CASE OF A WARRANTY CLAIM (IN THE CASE OF USERS CONSIDERED AS CONSUMERS)

9.1.    In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the regulation to the disadvantage of the consumer.

9.2.    It is the consumer’s duty to prove the conclusion of the contract (with an invoice or even just a receipt).

9.3.    The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (§ 6:166 of the Civil Code).

9.4.    The Service Provider is obliged to take a record of the Consumer’s reported warranty or guarantee claim.

9.5.    A copy of the protocol must be made available to the Consumer immediately and in a verifiable manner.

9.6.    If the Service Provider is unable to make a statement on the fulfillment of the Consumer’s warranty or guarantee claim when it is reported, it must notify the Consumer of its position – in the case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation body – within five working days, in a verifiable manner.

9.7.    The Service Provider is obliged to keep the protocol for three years from the date of its recording and to present it at the request of the inspection authority.

9.8.    The Service Provider must endeavor to carry out the repair or replacement within fifteen days at most. If the duration of the repair or replacement exceeds 15 days, the Service Provider must inform the consumer of the expected duration of the repair or replacement. In case of the consumer’s prior consent, the information is provided electronically or in another way suitable for proof of receipt by the consumer.

10. MISCELLANEOUS PROVISIONS

10.1.    The service provider is entitled to use a contributor to fulfill its obligations. You are fully responsible for its illegal behavior, as if you had committed the illegal behavior yourself.

10.2.    If any part of these Terms and Conditions becomes invalid, illegal or unenforceable, this does not affect the validity, legality and enforceability of the remaining parts.

10.3.    If the Service Provider does not exercise its right under the General Terms and Conditions, the failure to exercise the right cannot be considered a waiver of the given right. A waiver of any right is only valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to an essential condition or stipulation of the General Terms and Conditions on one occasion does not mean that it renounces to insist on strict compliance with the given condition or stipulation in the future.

10.4.    The Service Provider and the User try to settle their disputes amicably.

10.5.    The parties confirm that the Service Provider’s webshop operates in Hungary and that its maintenance is also carried out here. Since the site can also be visited from other countries, users expressly acknowledge that Hungarian law is the governing law in the relationship between the user and the Service Provider. If the user is a Consumer, Pp. Based on Section 26 (1), the court of the defendant’s (Consumer’s) domestic residence has exclusive jurisdiction in disputes arising from this contract against the Consumer.

10.6.    The Service Provider does not apply different general access conditions regarding access to the products in the webshop for reasons related to the User’s nationality, place of residence or place of establishment.

10.7.    The service provider does not – with regard to the payment methods it accepts – apply different conditions to the payment operation for reasons related to the nationality, residence or place of establishment of the User, the place of account of the payment account, the place of establishment of the payment service provider or the place of issue of the cash substitute payment instrument within the EU .

10.8.    The service provider complies with the 2006/2004/EC and (EU) 2017/2394 regulations on taking action against unjustified territory-based content restrictions and other forms of discrimination based on the customer’s nationality, place of residence or place of establishment, as well as 2009/22 /REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL amending the EC directive.

11. COMPLAINT HANDLING PROCEDURES (IN THE CASE OF USERS WHO ARE CONSUMERS)

11.1.    The aim of our store is to fulfill all orders in good quality, with the complete satisfaction of the customer. If the User has any complaints about the contract or its performance, he can communicate his complaint to the above telephone number, e-mail address, or by letter.

11.2.    The service provider examines the verbal complaint immediately and remedies it as necessary. If the customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it, and hand over a copy of it to the customer.

11.3.    The Service Provider will respond to the written complaint in writing within 30 days. He gives reasons for his position rejecting the complaint. The record of the complaint and a copy of the response will be kept by the Service Provider for 3 years and presented to the inspection authorities upon their request.

11.4.    We would like to inform you that if your complaint is rejected, you can initiate the procedure of an official or conciliation body with your complaint, as follows:

11.5.    The Consumer can file a complaint with the consumer protection authority:

The Fgytv. 45/A. Paragraphs (1)-(3) of § 387/2016 on the appointment of the consumer protection authority. (XII. 2.) Based on the government decree, the government office acts as the general consumer protection authority: https://www.kormanyhivatal.hu/hu/elerhetosegeg

11.6.    In the event of a complaint, the Consumer has the opportunity to contact a conciliation body, whose contact information can be found here:

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy Imre u. 36.

Telephone number: (72) 507-154; (20) 283-3422

Fax number: (72) 507-152

President: Dr. Ferenc Bércesi

Website address: www.baranyabekeltetes.hu

E-mail address: info@baranyabekeltetes.hu; kerelem@baranyabekeltetes.hu

Bács-Kiskun County Conciliation Board Address: 6000 Kecskemét, Árpád krt. 4. Mailing address: 6001 Kecskemét Pf. 228. Telephone number: (76) 501-525; (76) 501-532; (70) 702-8403

Fax number: (76) 501-538

President: Dr. Zsuzsanna Horváth

Website address: www.bacsbekeltetes.hu

E-mail address: bekeltetes@bacsbekeltetes.hu

Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Telephone number: (66) 324-976

Fax number: (66) 324-976

President: Dr. László Bagdi

Website address: www.bmkik.hu

E-mail address: bekeltetes@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Telephone number: (46) 501-091 (new cases); 501-871 (pending cases)

President: Dr. Péter Tulipán

Website address: www.bekeltetes.borsodmegye.hu

E-mail address: bekeltetes@bokik.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Telephone number: (1) 488-2131

Fax number: (1) 488-2186

President: Dr. Éva Veronika Inzelt

Website address: https://bekeltet.bkik.hu/

E-mail address: bekelteto.testulet@bkik.hu

Csongrád-Csanád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Telephone number: (62) 554-250/118 ext

Fax number: (62) 426-149

President: Dr. Károly Horváth

Website address: www.bekeltetes-csongrad.hu

E-mail address: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board

Address: Hosszúséta tér 4-6, 8000 Székesfehérvár.

Telephone number: (22) 510-310

Fax number: (22) 510-312

President: Dr. József Vári Kovács

Website address: www.bekeltetesfejer.hu

E-mail address: bekeltetes@fmkik.hu; fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board

Address: Szent István út 10/a, 9021 Győr.

Telephone number: (96) 520-217

President: Dr. Beáta Bagoly

Website address: https://gymsmkik.hu/bekelteto

E-mail address: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board

Headquarters: 4025 Debrecen, Petőfi tér 10.

Place of administration: 4025 Debrecen Vörösmarty u. 13-15.

Telephone number: (52) 500-710; (52) 500-745

Fax number: (52) 500-720

President: Dr. Zsolt Hajnal

Website address: https://www.hbmbekeltetes.hu

E-mail address: bekelteto@hbkik.hu

Heves County Conciliation Board

Mailing address: 3300 Eger, Pf. 440.

Customer service: 3300 Eger, Hadnagy u. 6th ground floor

Telephone number: (36) 416-660/ext. 105 Fax number: (36) 323-615

President: Dr. István Gondos

Website address: www.hkik.hu/hu/content/bekelteto-testulet

E-mail address: bekeltetes@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8. III. floor

Telephone number: (20) 373-2570

Fax number: (56) 370-005

President: Dr. Lajkóné dr. Laugh Judith

Website address: https://www.iparkamaraszolnok.hu/ugyintezes/bekelteto-testulet

E-mail address: bekeltetotestulet@iparkamaraszolnok.hu

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Telephone number: (34) 513-010

Fax number: (34) 316-259

President: Dr. Gabriella Bures

Website address: www.kemkik.hu/hu/bekeltet-otilde-testulet

E-mail address: bekeltetes@kemkik.hu

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány u. 9/a

Phone number: (32) 520-860

Fax number: (32) 520-862

President: Dr. Erik Pongó

Website address: www.nkik.hu

E-mail address: nkik@nkik.hu

Pest County Conciliation Board

Headquarters: 1119 Budapest, Etele út 59-61. II. floor 240.

Mailing address: 1364 Budapest, Pf.: 81

Telephone number: (1)-269-0703

Fax number: (1)- 269-0703

President: Dr. Pál Koncz

Website address: www.pestmegyeibekelteto.hu; www.panaszrendezes.hu

Email address: pmbekelteto@pmkik.hu

Somogy County Conciliation Board

Address: Anna utca 6, 7400 Kaposvár.

Telephone number: (82) 501-000

Fax number: (82) 501-046

President: Dr. Imre Csapláros

Website address: https://www.skik.hu/bekelteto-testulet-159

E-mail address: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Telephone number: (42) 420-180

Fax number: (42) 420-180

President: Dr. Görömbeiné Katalin Balmaz

Website address: www.bekeltetes-szabolcs.hu

E-mail address: bekelteto@szabkam.hu

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25.

Telephone number: (74) 411-661; (30) 664-2130

Fax number: (74) 411-456

President: Gréta Mónus

Website address: https://www.tmkik.hu/hu/bekelteto-testulet_2

E-mail address: bekeltett@tmkik.hu; kamara@tmkik.hu

Vas County Conciliation Board

Customer service: 9700 Szombathely, Rákóczi Ferenc u. 23.

Telephone number: (94) 312-356; (94) 506-645; (30) 956-6708

Fax number: (94) 316-936

President: Dr. Zoltán Kövesdi

Website address: www.vasibekelteto.hu

E-mail address: pergel.bea@vmkik.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti tér 1.

Telephone number: (88) 814-121; (88) 814-111

Fax number: (88) 412-150

President: Dr. Klára Herjavecz

Website address: www.bekeltetesveszprem.hu

E-mail address: info@bekeltetesveszprem.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi utca 24.

Telephone number: (92) 550-513

Fax number: (92) 550-525

President: Dr. Sándor Molnár

Web address: www.bekelteteszala.hu

E-mail address: zmbekelteto@zmkik.hu

11.7.    The conciliation board is responsible for the settlement of consumer legal disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision in the case in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the Consumer or the Service Provider, the conciliation body provides advice on the rights and obligations of the Consumer.

11.8.    In the event of a cross-border consumer dispute related to an online sales contract or an online service contract, the conciliation board operated by the chamber designated by decree by the minister responsible for consumer protection is competent.

11.9.    In the event of a complaint, the Consumer can use the EU online dispute resolution platform. Using the platform requires a simple registration in the European Commission’s system by clicking here. After that, after logging in, the Consumer can submit their complaint via the online website, which has the following address: http://ec.europa.eu/odr

11.10.    The service provider has an obligation to cooperate in the conciliation board procedure. As part of this, you must send your response to the conciliation board and ensure the participation of the person authorized to establish a settlement at the hearing. If the company’s seat or location is not registered in the county of the chamber that operates the territorially competent conciliation board, the company’s obligation to cooperate extends to offering the possibility of concluding a written agreement in accordance with the Consumer’s needs.

11.11.    If the Consumer does not turn to a conciliation body, or if the procedure does not lead to a result, the Consumer has the option to go to court in order to settle the legal dispute. The lawsuit must be initiated with a statement of claim, in which the following information must be stated:
•    the trial court;
•    the name, place of residence and status of the parties, as well as the representatives of the parties;
•    by presenting the right to be asserted, the facts on which it is based and their evidence;
•    the data from which the jurisdiction and competence of the court can be determined;
•    a definite request for a court decision.
The document or a copy of the document whose content is referred to as evidence must be attached to the statement of claim.

12. COPYRIGHTS

12.1.    Since https://imme.hu/ as a website is considered a copyrighted work, it is prohibited to download (duplicate), re-transmit to the public, or use it in any other way, or any part of the content appearing on https://imme.hu/ electronic storage, processing and sale without the written consent of the Service Provider. At the same time, the user can download the General Terms and Conditions and the data management information without any conditions or restrictions, and can store them in any form.

12.2.    Any material from the https://imme.hu/ website and its database can only be taken by referring to the given website, even with written consent.

12.3..    The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them and its Internet advertising surfaces.

12.4.    It is forbidden to adapt or reverse engineer the content of the website https://imme.hu/ or some parts of it; establishing user IDs and passwords in an unfair manner; use of any application that can be used to modify or index the website https://imme.hu/ or any part thereof.

12.5.    The name https://imme.hu/ is protected by copyright, its use, except for the reference, is only possible with the written consent of the Service Provider.

12.6.   The User acknowledges that the Service Provider is entitled to a penalty in case of use without a license. The amount of the fine is HUF 60,000 gross per image, and HUF 20,000 gross per word. The user acknowledges that this penalty clause is not excessive, and browses the site with this in mind. In the event of a copyright infringement, the Service Provider uses a notarial certification, the amount of which is also passed on to the infringing user.

13. DATA PROTECTION

The website’s data management information is available on the following page: https://imme.hu/adatvedelem/

Budapest, March 16, 2021

Cancellation statement sample

(only fill in and return if you wish to withdraw from the contract)

Recipient (name, postal address, e-mail address, fax number, phone number): Imperium Machinae Kft., 2310 Szigetszentmiklós, Ősz utca 14., imperium@imme.hu, +36 (30) 477 3271

The undersigned declares that he refrains from buying and selling the following goods:

Date of order / date of receipt:

Name of consumer(s):

Address of consumer(s):

Signature of the consumer(s) (in case of written notification only):

Date: